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Managing Your Subscription

You can view and manage all your subscriptions from your account settings.

Viewing Your Subscriptions​

  1. Go to Settings from the sidebar or header.
  2. Select the Billing tab.

Here you will see all your active subscriptions, including the coach name and subscription status (Active, Trialing, or Cancelled).

Stripe Customer Portal​

To make changes to your billing, click Manage Billing. This opens the Stripe Customer Portal, where you can:

  • Update your payment method -- add a new card or replace an existing one
  • View invoice history -- see all past payments
  • Download invoices -- get PDF invoices for your records
  • Cancel a subscription -- stop your subscription from renewing

Cancelling a Subscription​

  1. Go to Settings > Billing > Manage Billing.
  2. Find the subscription you want to cancel.
  3. Click Cancel subscription and confirm.

When you cancel, you keep access until the end of your current billing period. You will not be charged again.

Resubscribing​

If you change your mind after cancelling, visit the coach's detail page and click Subscribe to start a new subscription.

What Happens If a Coach Is Closing Down​

Occasionally, an expert may decide to close their coach. If this happens to a coach you are subscribed to:

  • You will see an amber banner in the chat with the closing date
  • Your access continues until the closing date -- you can keep chatting as normal
  • Your billing continues until the closing date, then stops automatically
  • If you paid for time beyond the closing date, you will receive an automatic prorated refund
  • You do not need to do anything -- everything is handled for you
tip

If you see a closing notice, explore the Discover page to find new coaches before access ends.

tip

Need to update your card before it expires? Head to Manage Billing and add your new card details at any time.