Contact Support
If you cannot find the answer to your question in our help articles, our team is here to help.
Email Us
Reach out to us at:
What to Include
To help us resolve your issue as quickly as possible, please include the following in your email:
- Your account email -- the email address you use to sign in to GuidanceAI
- Description of the issue -- a clear explanation of what is happening
- Steps to reproduce -- what you were doing when the issue occurred
- Error messages -- copy and paste any error messages you see
- Screenshots -- attach screenshots if they help illustrate the problem
For billing issues
Please also include the agent name and the approximate date of the transaction or charge in question. This helps us locate your records quickly.
Response Times
We aim to respond to all support requests within 24-48 hours. Most enquiries are resolved in a single reply.
note
Please check the Common Issues page before contacting support. Your question may already be answered there, saving you time.
What We Can Help With
- Account and login problems
- Billing and subscription queries
- Agent issues and chat problems
- Expert Program questions
- Feature requests and feedback
- GDPR and data privacy enquiries