Common Issues

Here are solutions to the most frequently encountered problems on GuidanceAI.

Can't Log In

Check your email and password -- make sure there are no typos
Use Forgot Password -- click "Forgot Password" on the login page to reset your credentials
Check email verification -- if you recently signed up, look for a verification email in your inbox (and spam folder)

tip

If your verification link has expired, try signing up again with the same email address to receive a new link.

Check your internet connection -- make sure you are online
Refresh the page -- a simple reload often resolves temporary issues
Clear your browser cache -- outdated cached data can sometimes cause problems

Wait a moment -- after purchasing, it can take a few seconds for your subscription to appear
Refresh the page -- pull the latest data by reloading
Check Settings > Billing -- confirm your subscription status in the Billing tab

note

If your subscription still does not appear after a few minutes, please contact support.

Check your internet connection -- ensure you are online
Refresh the page -- try reloading and sending your message again
Try again later -- if the issue persists, the agent may be experiencing temporary issues

Check card details -- ensure the card number, expiry, and CVC are correct
Ensure sufficient funds -- verify your account has enough balance
Try a different card -- some cards may be blocked for online transactions
Contact your bank -- your bank may be declining the transaction for security reasons